Implementation
A Hands-on Approach Built for Your Success
We understand that each practice is different. That’s why our implementation team learns your practice’s workflow and tailors the implementation plan accordingly. You will get a dedicated project manager who works with you every step of the way to ensure a seamless transition.
An Organized and Structured Plan to Help You Succeed
CosmetiSuite follows a three-tiered plan designed to streamline the entire implementation process so there won’t be any interruptions in your day-to-day operations.
Analysis
Our team conducts a thorough assessment to design a customized implementation plan for your practice, including data conversion, technical infrastructure and hardware needs, specialty-specific requirements, clinical priorities and document organization.
Setup & Customization
We then work with you to configure the necessary setup in your EHR and customize each module according to your practice needs and existing workflow. No two practices are the same, so your EHRs shouldn't be either.
Training
Quality training is essential to ensure a successful implementation. We create a dedicated training plan, concentrating on the areas of responsibility of each team member. The assigned project manager then divides training by office functions like front desk, clinical, surgical, and more.
Thanks to Industry-Leading Service and Support
Cases Resolved on the Same Day
IMS Takes an Average of Only 22 Days to Implement
The Personalized Training You Deserve
CosmetiSuite’s EHR training starts with identifying a practice’s super users representing each of your departments. Then, we work with your team to establish a training strategy and schedule. To increase knowledge retention, end-users are trained only with the functionalities required for their workflow. On your go-live date, CosmetiSuite offers you the option to have implementers onsite at your office to ensure a smooth transition.
EHR training is an ongoing process and doesn’t end on implementation. CosmetiSuite works with you to provide additional training sessions, refresher training, or self-paced learning using our dedicated learning tools. Our experts regularly host webinars to update you on the latest system enhancements, products, and features. Our client learning platform, IMS Client Connect (ICC), contains user guides and computer-based training videos (CBT).
Learn at your own pace with an extensive library of user guides and computer-based training (CBT) videos.
Join live webinars or view replays and learn from industry experts who will help you make the most out of your EHR.
Live Support 24/7 Support You Can Count On
Cases Resolved on the Same Day
Positive Feedback
Positive Service Feedback
Clients Recommend IMS to Friends
CosmetiSuite’s support lines are open 24/7, so you can get the help you need anytime without disrupting patient care. Connect to us in real-time and share your screen with a live agent so that we understand exactly what you need. If it takes us longer to resolve an issue, our automated ticketing system updates you every time a case status changes.
We support your practice around the clock with various channels tailored to your preference. You can either connect with our support team through our channels below or submit a support ticket right in your EHR.
